This has been a frustrating experience with the service and their customer support. I opted for this company after another provider raised their prices. I received my PAC code and signed a contract, but they couldn't transfer my number, which I've had for 25 years, until my previous contract ended. I asked them to expedite the process, but the PAC code didn't work. I contacted the previous provider for help, but they were unsuccessful twice. Eventually, I received a tempting offer to stay with them and canceled my contract within the cooling-off period. However, this company not only continued with the contract but also took my old number and is charging me for a contract they admitted they failed to cancel. They are a terrible organization and should be looked into by the relevant authorities. Additionally, I requested the PAC code for my old number, which they ported without my consent, and once again, they failed. This is an awful service.
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