My son recently suggested this service, and it turned out to be a significant mistake. I signed up for a one-month rolling contract with direct debit. However, I had to wait three days for my SIM card. The seven-day timeframe was misleading; it was just a message indicating it would be sent after five days, which never happened. Reaching out to them was a nightmare. Without my number, I couldn’t use the chat or app. To set up the app, I needed my number, which I didn’t have. Ultimately, I had to enter my own phone number and pretend to have an account just to discuss my SIM card. I explained my issue to a representative, and they asked if I could go to a nearby store to pick up a SIM. When I inquired about the delay in posting, I was so frustrated that I requested to cancel the order. I was then informed that I would be responsible for charges until the return date, which seemed absurd since I hadn’t even received the SIM card. I expressed my desire to file a formal complaint, and the representative offered a £7 credit to compensate for the charges and provided a complaint reference number. I’ve saved a copy of the chat because I suspect this isn’t over, especially after reading other reviews.
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