I bought a new phone from an authorized reseller, and since I have multiple plans for my family with a certain provider, it seemed logical to keep the new phone on a new plan with them. However, when I tried to transfer my old number to the new plan, I was informed that their system doesn't allow this. The only option to keep my old number was to switch to a different provider or upgrade directly with them. The customer service team even mentioned, 'you should have upgraded with us if you wanted to keep the number,' which implies that shopping around for better deals isn't an option. At the time of purchase, their offer was significantly less competitive. This approach doesn't seem to be a good way to keep loyal customers. Is this a common issue with all providers? I'm curious about alternatives so I can decide within my cooling-off period.
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