I terminated my contract due to inadequate service in my area, which is understandable, but it’s worth trying! After doing so, I needed to return my device. I complied with the request, but then received an email claiming I hadn't returned the same phone and accused me of attempting to steal it. Thankfully, I had documented the packaging and postage, which helped resolve the issue after a few stressful days. Additionally, the company over-refunded me when the contract concluded (£18). I was unaware of this and received no notification. I only found out when letters from a debt collection agency arrived. I made the payment promptly. I later discovered a missed payment recorded on my credit file, which is stressful when trying to buy a house. I reached out to the company to ask why they hadn’t requested payment or informed me about the over-refund before escalating to collections. On October 2nd, I spoke with a representative who apologized and assured me that the missed payment would be removed within 30 days. Now, on December 18th, it is still there. When I contacted customer service again, I was told it was not their concern! Be cautious of the slightly cheaper offers—they may not be worth it. I now have a missed payment on my credit file and faced accusations of theft, making for a very unpleasant experience!
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