iD mobile will not let me phone my elderly mother in Ireland. I keep getting the message to top up my account and/or increase my spending cap on my account.
I did both but still getting the same message. Trying to contact iD mobile is impossible. The chat bot doesn't work neither does Facebook messenger.
I'm currently on hold waiting for the complaints team to answer, it's been 10 minutes so far!
Call was answered but apparently they couldn't hear me, they called me back but hung up when I answered.
Update, iD mobile called the next day to apologise for what was an isolated network issue. My phone will now call abroad so I have changed the review score from 1 to 3 stars.
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