Terrible customer service. Ordered a new Google pixel 10 pro as an upgrade a week ago which never arrived, with no emails received about delivery from ID mobile or a courier, just 3 emails reminding me about my new bill and a cost to pay covering the rest of the month between my old and new bills. The delivery should have been by Tuesday when ordered on Sunday. I received a further rather confusing email yesterday congratulating me on my new plan, which was now for a much lower cost. I contacted ID mobile via the live chat for an update during the week and spoke to a useless robot but tried again today and after eventually got through to a human after giving the correct answers. I was told the phone was on its way back to the warehouse and I would need to reorder it. I assume the email yesterday re the new lower bill was due to bring reverted back to something close to my old plan, without any communication with me about what was going on. The woman I spoke to was not particularly helpful and I had to drag answers out of her. When looking to re order online, the price of the plan has now gone up another £2 a month, which I am unhappy to accept paying. I also need to wait for the upfront cost to be refunded. It is also frustrating that the deals for new customers are much cheaper than those for existing customers upgrading after being with them for 2 years and after being messed around waiting for the phone to come the price increasing further. It is hard to find a phone number to contact customer services and speak to someone directly about this.
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