Unfortunately I have been locked out of my primary email account. I contacted ID mobile in order to update the email address linked to my account. I explained that I have no access to the email address linked to my account.
I verified my identity and answered all questions.
Over a week later and I have spoken to numerous advisors including the complaints team. All I’m doing is repeating myself over and over. Each call/email is giving me the same information.
Despite informing each agent of my issues/situation I’m still unable to access my account.
A change of email address should not be so complicated.
Clearly agents don’t communicate or check their systems before calling. If they did they would see a colleague had encountered the exact same issue I’ve reported. There has been no response to my formal complaint.
Each time I speak with an agent I’m told the same thing.
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