Great value but horrendous customer support
I was refused a new sim only deal as I didn't have a payment history so was told I would have to wait 30 days.
I had been a customer for over 4 years!
Their chat which they claim is a real person is clearly AI as it can't remember facts that were in earlier parts of the chat. (or they are a person that can't read?)
The promised help from the chat never came and they kept cancelling my orders.
They have now lost one customer of four+ years, another number I ported from EE last week and myself as a new customer.
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