Shocking customer service. Bought a kid’s Xplora watch online and when it arrived I realised it hadn’t been cleared so I had access to the previous child’s photos and messages and we didn’t have access to set it up ourselves. When I brought it back to the shop (Omni) to return it there was zero apology or recognition of the hassle for me, considering I was now back at square one (there wasn’t an option to clear it and get it back to me), not to mention how inappropriate it was that I could see a child’s photos etc. Even when I said I had expected an apology his answer was ‘okay’. I won’t be back.
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CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers.
With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity.
To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/supportSee more
