I ordered a gaming console for my son as his main Christmas gift, along with some games and accessories. Everything arrived on time, and we opened it to check that all items were included before wrapping it up for him. He was thrilled and eagerly awaited his uncle to set it up. However, when we tried to insert the game, it wouldn't go in, regardless of our efforts. My brother returned it to the store, where they attempted to fix it but determined it was beyond repair. Now, my child is heartbroken, and I have to wait several days for a refund while also needing to purchase another console. The staff member's response was dismissive, suggesting I simply order another online, which was not at all helpful for a disappointed child whose main gift has been taken away through no fault of his own. It’s clear that this console wasn’t properly checked before being sold, as the issue was immediately apparent. This is simply unacceptable, especially during the holiday season. I cannot recommend this service and will not be returning.
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CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers.
With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity.
To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/supportSee more
