I purchased an Original Xbox, and a few games from the Dún Laoghaire branch that was on display. After checking the item in my car after I'd already left the store, I found the controller was missing the required breakaway cable, making it non-functional. This is a violation of the company’s own policy regarding essential accessories.
When I contacted support, the following day, I was told the store indicated transparency at the point of sale, which is not true. No one mentioned the controller was incomplete or missing the cable. The staff at the time were unprofessional to say the least, and focused on the heater not working in the store, rather than the sale, i had also been purchasing a few games at the time, and received the wrong disc in the one case, likely due to this.
Management is now insisting that I return to the store to fix their mistake, and the store's staff negligence, I should not have to travel back to the store to resolve a situation caused by mislabeled stock and a lack of accountability.
I've had more problems with this store, and CeX in general, over the past 4 years, than I can even care to count, including one time, when a staff member in store was surprised that I'd wanted to sell, Corsair Vengeance DDR4 Ram, for a very low amount, so they basically nagged me over it, they wanted to then buy it off me on revolut, only after asking the manager, they weren't allowed, no surprise there.
They absolutely have failed to resolve this current issue, with the original Xbox, attempted to shift the blame onto me, giving me nothing but standard corporate dispute deflection, and FAQ GmB, which is all frankly lies, telling me that the store was fully transparent in the sale of an item that was on display, when they failed to even give me a working controller.
Can't recommend.
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CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers.
With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity.
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