I subscribed to a 3-year iFit membership to save money, and after one year I had to move from a house to an apartment where my treadmill and bike wouldn’t fit. After selling the equipment, I contacted iFit to cancel and request a prorated refund. Despite being a long-time customer for years prior, they refused any refund.On top of that, the software frequently caused issues, updates often failed within the app, forcing me to call customer support just to get things working again. After this experience, I wouldn’t return to iFit and would choose Peloton instead if I purchase new equipment in the future.
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