I just returned my $3000 NordicTrack treadmill. This is the fourth Nordic track treadmill I’ve purchased. My first treadmill I paid a little over $1000 and put almost 4000 miles on it. It was awesome. My last treadmill I paid about $3000 for including Warranty and membership and it was defective out of the box. As soon as I turned it on it rattled and screeched like crazy and the touchscreen monitor did not operate properly. I contacted customer service, which is horrible and has been throughout my last two Nordic track/IFit purchases. I purchased this last treadmill through an upgrade program where they took my old treadmill as part of the upgrade and charged me $99. The old treadmill was still operational, but was hoping to upgrade to the top of the line better product, which did not happen. They would not refund me the $99 as they use a third-party vendor to install/Haul away treadmills. They absolutely refused to refund me this. Now I have no treadmill. They were supposed to send a technician to look at the new treadmill, and this never occurred.In my opinion, the quality of their products have significantly decreased over the years. It is obvious to me that they are not as sturdy and as strong as the older models and their quality control is horrible. Their customer service in my experience today was not good. I will never purchase another NordicTrack or IFit product again. This review has no bearing on the quality of the IFit trainers. They are exceptional! I have enjoyed many years of exercise with many of these trainers, which I will miss.
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