ifit.com

This is a considered review of someone…

This is a considered review of someone that has been an iFit member since 2020. I unfortunately purchased an s220i bike. I use it most days.ComfortIt is the most uncomfortable bike I have ever sat on. It feels like you are permanently cycling down a steep hill putting lots of pressure on your arms to push yourself back away from the handles and stay on the saddle. I have tried every adjustment possible without making much benefit. I have now resorted to placing a plank of wood under the front stand to lift it up which helps a tiny bit. The only thing that is good is the fan which is … absolutely a must and nearly the only good thing about it.ReliabilityLuckily I purchased the extended warranty as it stopped working pretty quickly and took three months to fix initially (fair enough) we were recovering from COVID lock down…. Then it broke down again resistance motor went this time. Another 3 months. Every now and again it locks itself in 10 percent decline. Recalibrating it doesn’t work to solve the issue either. I now know that there is a simple fix for this but not before spending another 2 months trying to get it fixed and ifit wanted to charge me £1100 to supply and fit a new monitor. However, if you turn the machine off at the wall and unplug it (you have to unplug it simply turning it off at the wall doesn’t cut it) for a few minutes and then plug it back in again it fixes itself - I learnt this from the facebook s220i users support page.Customer serviceJust don’t bother … as with other reviews it’s an utter waste of time. Like literally pointless. Especially if you live in UK. Laughable. It’s almost harder to be as bad as they are than to not have it all. As others have said it takes 4-6 weeks to get a response… and that’s usually a generic one telling you to do something that you have already tried… so problem solving something very quickly runs into months… I mean really! How are they this bad. They were supposed to be releasing an update for their new OS. They sent me the email to upgrade telling me that I was eligible….It took months and numerous phone calls, ‘on-line chat’ helps etc etc…. Every time the help agent found out I was in the uk they couldn’t help but no-one able to help in uk either …. Round and round we go. Eventually I got some kind of upgrade but not what they promised which is VO2 max test and pulse rate training, able to access Netflix etc…. Still waiting …YAWN… I think it must be close to a year now. I have another 2.5 years left on my membership… I had little choice but to sign up again otherwise I am stuck with £2500 bike that I haas no features and I would struggle to sell this on in good conscience. Once this 3 years are up, I am done though. I think 8 Years is patience enough. They are an appalling company hence why there was a class action against them in the states. ConnectivityI also have a concept 2 rower and used to use my phone or iPad to run an iFit rowing session whilst on my concept 2. Although you can’t connect the app to the machine (annoying but hey ho) you can still do the work out which, in theory is a good idea from iFit (in theory!) However, 90%of the time the iFit app would not record the session and give some error message, which is unbelievably frustrating after sweating your trolleys off only to be told “you shall not pass!”… you feel so cheated! meaning I would have to do it againWorkouts/trainersThese are great actually and if it was not for these then I would have got rid a long time ago and soaked up the loss. I’ve cycled all over the world without leaving my house and the trainers are interesting and help keep you focused on the task at hand. This is only reason it got 2 stars.All in all it’s a shame as the idea is there but they are just not capable so, my advice is DYOR and find alternative hardware that’s more comfortable and reliable and at least some level of customer service

Date of experience: Mar 29, 2025