I bought a Proform treadmill in December 2023, with a built-in iFIT tablet.A few weeks later, the tablet's operating system crashed and I could no longer use it. Even the reset didn't work. After a search on the internet, I discovered that many people were stuck with the same problem on their iFIT tablet, after an erroneous software update.So I decided to take the treadmill back to the supermarket, which offered me a refund.As I could no longer use iFIT, I also cancelled my iFIT subscription.A few months later, I discovered that iFit had continued to charge my credit card.I contacted the support by email so they stop the subscription and refund me. It took them weeks to answer. They never accepted to refund anything and I had to block my card. They continue to send me emails saying either they will do nothing, either they will close my support case.Absolutely not a way to manage customers. I will never buy their products again and I strongly advise anyone to avoid iFit. I discovered there is a class action against the company because they crashed the tablets systems of Fitness centers all around the world.
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