Had return flights booked for my 2 sons over Christmas. Unfortunately they both came down with norovirus so I called as soon as iFLY opened to advise that we would be unable to attend. Spent £100 on the return flights only to be told that we have lost our money and there is nothing that can be done to re-arrange the flights. Asked for a Manager to call me to discuss, still waiting. Absolutely disgusting company/policies! Wont ever be returning. Be very careful when spending your hard earned money with this company. 15-Jan: Still no contact from a manager. Calls are dealt with in order. Must have an enormous amount of complaints!!
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