We travelled two hours to attend a booked experience with iFLY Indoor Skydiving, which was a Christmas present for my son. On arrival, we were told there had been a power cut and the experience could not go ahead.While I understand that a power cut isn’t necessarily within their control, it also wasn’t our fault and the service we paid for was not delivered. This was meant to be my son’s special day out, so we then had to scramble to find an alternative activity at short notice.I contacted iFLY twice by email simply requesting a refund, as they were unable to fulfil the booking. Unfortunately, I received no resolution response at all, I was told it would be escalated and now crickets!Because of the lack of communication and failure to resolve the issue, I am now having to pursue a Section 75 claim through my credit card provider, and if necessary, a small claims court action.The cancellation itself was unfortunate, but the real disappointment is the complete lack of customer service afterwards. A prompt response and refund would have resolved this easily.
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