Drove 1 hour to basingstoke ifly for my wifes birthday treat getting the 2x flight + vr package as well as photos/camera upgrade.On arrival there was construction work being carried out right next to the viewing area.Liam was my wifes instructor participating in a relatively large group. She was told the same instructions as everyone else (despite being the only one who will be using the VR package).She was told as was everyone else that everybody was welcome to go up higher if comfortable at additional £20 cost which was fine for her.As it was a large group they were all taking it in turns on the 1st go which was fine however my wife was made to wait until the very end when everybody had finished their 2nd flight and 3rd and 4th flights if they paid for it and each time it was her turn she was sent to the back again making her uncomfortable.When it was at the very end the instructors had issues with the VR before handing it to her and she said it was foggy and blurry and completely unusable and was not offered to go high at all despite being told at the start she can.Liam told us afterwards it was his mistake and that it was due to the VR.The icing on top was half the videos and pictures were blurry and unusable as well. We complained to reception who offered us a consolation flight but we had to wait another hour which we didn't have.This has to be one of our worst experiences and i'm absolutely disgusted and appalled at the amount of money we've paid to be treated as worse than an afterthought.Will not be coming back.
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