My daughter bought me a voucher for my birthday and I was quite excited about going.I booked my flight on line, watched the training video and completed the on-line waiver (which you don’t receive a copy of by the way).My daughter had paid for three flights but I only completed one. The reason for this was because upon exiting the wind tunnel I fell. I’m not quite sure how this occurred but I struck my arm against a metal door frame opposite the exit and broke the humerus of my left arm. The door frame had obviously been identified as a hazard because it had been covered in black & yellow tape but no foam padding.After the accident, I had to sit in agony whilst an accident report was completed. At no point was I offered an ambulance but my son-in-law was with me and drove me to the local hospital.Some time after the accident I was advised to put in a personal injury claim against iFly. This failed because iFly issued a denial of liability hiding behind the waiver which seems to protect them against all and any claims. I did sign a waiver as they won't let you do the activity without it and to be fair, if I had injured myself during the actual flight (dislocated shoulder for example) I would not have made a claim but, I still had the right to be kept safe whilst on their premises and wouldn’t have reasonably expected to be injured getting out of the wind tunnel.I would also point out that; although I watched the videos on line, I went for the flight a few weeks after and they didn’t give any refresher training on the day and at no time were we warned that there was a trip hazard upon exiting the wind tunnel.Over a year on I still have pain in that arm and have not regained the full range of movement.I had expected to fly but not into a door frame!
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