Bought a voucher as a Christmas present for my partner at the end of November but actually received a voucher myself for my birthday just before Christmas. Contacted customer service about refunding the one I purchased as it was obviously no longer needed and was told that the refund would be back in my account in 7 working days. Then a few days later I receive another email from Serena stating that they had made a mistake and won’t be refunding as I was actually outside of the refund period. This period is 14 days which is extremely short considering it is the Christmas period. I have emailed again twice to try and take this further as I don’t need two vouchers for the same thing and have received no response from customer service for over a week
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