iflyworld.co.uk

Good fun, but bit of a joke company really..

I enjoyed the experience for the most part, have done it twice, at Milton Keynes and at the O2, and both times have purchased tickets for next time upon leaving as it's cheaper if you buy them on the day post-flight.. However..the second time around the expiry on the tickets was much sooner than the previous year, and whereas yes, they do encourage you to book in asap, me and my misses don't have the luxury of knowing when we're going to be available in the coming months. Suffice to say, my tickets expired before I could use them, despite me realising that was the case just BEFORE they expired (the reminder emails were going straight into my junk folder) and attempting to phone ifly customer services twice, once BEFORE they'd expired and again a week later after they had expired, but on both occasions, after a period on hold with no answer I was channeled into leaving my details on an answer machine under the promise that I would receive a call back.. which of course to this day, well over a month down the line I've still heard absolutely nothing! So that's a perfect waste of good money that I'll likely never see again, thanks. I don't understand why the tickets should expire after five months, we've paid for the experience and now ifly just keep the money and say 'sorry mate, that's just how it goes..' Frankly it's ridiculous, and shouldn't be allowed. It's a bloody racket is what it is, so just beware that you know exactly what you're getting into before you decide to fork over your hard-earned to this company.The experience includes two one minute flights for your money, and that is all. I knew that in advance, and I accepted it as an expensive experience. The fact that the pictures and videos of the flight are an optional add-on at a premium and not included in the price is an absolute JOKE, it's not like there's hard copies or anything, it just a digital transfer through an email link, it literally costs the company zero to produce these, or some penny's at an absolute push, it's just one big hard sell moneygrab 👎 The high-fly experience is also vastly overpriced and really not worth it unless you've got money to burn for few seconds experience. All that said, the staff were all friendly and helpful and just doing their job, it's not their fault the company seems to care more about milking you for all you're worth than customer satisfaction or communication. The first time we bought after-flight tickets for 'next time,' we had a good nine months before they expired, and if memory serves, we actually received a phone call from the company some weeks in advance warning us as such, so why hasn't that happened this time around, and indeed why has the expiry date been massively reduced?!? It's a decent albeit short and pricey experience, but know what you're getting before you buy eh..

Date of experience: Jun 13, 2025