Ifly cancelled our booking due to them having staff shortages. We requested a refund as we were in London for a family holiday and not from England. The staff said this was not their policy to refund and we could visit another venue or time. This I could understand had we cancelled, but Ifly cancelled the booking due to a company issue, and as a result we were to receive no refund! Requested to speak to a manager and I was told it would be up to 5 days for a call back.....5 days for a supervisor on the floor to call me back. An absolute disgusting level of customer service, a company that takes your money and runs and blames the customer for company failings!
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