My daughter had 4 minutes of flight time booked, and my son 2. Instructor suggested she takes the 4 minutes as 2 of 2min. My daughter didn't get on well, so she was in the wind tunnel for 30 sec first time, then 40 sec the second. The instructor did not offer her to try again (and again), so she can at least have 4 goes (4 attempts at 1min), and she didn't offer my son extra time (he absolutely loved it and did very well in there). I felt we were robbed tbh, considering they're selling one minute flight at £14 as a discounted rate. I contacted the centre after, to be told they can only go with CCTV and the instructor's word, and they said that they offered my son extra time which is an outright lie. They've said they cannot offer refunds as the vouchers were "booked and flown". I have had a few emails back and forth with a receptionist. The manager, despite initially emailing me to query my low score on feedback form, has not engaged in the conversation at all. My son also wanted to do the hifly add-on, and got overlooked. Despite the fact that I knocked on the glass and brought it to the instructor's attention, and she understood me, she proceeded to do the instructor demo flight. On both counts I have basically been called a liar (the instructor's account was different to mine), although they referred to it as a "misunderstanding".It is a shame, as the experience itself looks awesome. But given our experience I would not recommend i-fly Basingstoke! I drove for 2 hrs to get there for the experience, what saved the day was the Aquadrome next door!
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