I purchased an IFLY voucher for my 11 year old son for Christmas. I wanted to give him an experience that he would remember. We managed to book a slot on the 11/08/20, it was extremely difficult to select a suitable date and time, there was not many options. We were informed by IFLY that we were required to attend 1 hour prior to the slot. We arrived one hour before and were told that we were too early and were asked if we would go away and come back. We stayed in the building. The instructor came and all participants were given kit and an introductory talk that lasted under 5 minutes. I cannot understand the requirement to arrive an hour early. I was under the impression that my son would have received his two minute flights, however this was not the case. We were offered an additional extra to accompany the instructor to the top of the dome which costed £8. This was included in my sons two minute flights that I had already paid for. Therefore my son did not receive the time flying that we had paid for. I feel that this has been a con and I will not be returning or advising others to go. It is not value for money. The other issue I felt, was that the instructor paid particular attention to one particular child who clearly had more time than the other participants. It later came out that she was thinking of purchasing lessons. This is not fair or professional.
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