Review of iFLY: Extremely Disappointing – Pursuing Further ActionMy experience with iFLY has been nothing short of appalling. I purchased a voucher over a year ago, spending more than £100 for an experience intended for my disabled child. From the very beginning, the code did not work, and despite repeated efforts to contact iFLY via email and phone, I was met with unacceptable delays and a complete lack of resolution. When they finally responded—months later—they claimed the voucher had expired in October, despite my attempts to resolve the issue long before that. As a "gesture of goodwill," they offered to reissue the voucher but only if I paid an additional £50. This is absolutely outrageous given that the problem was entirely their fault, and it feels like nothing more than a money-grabbing tactic. This experience was incredibly upsetting, particularly for my autistic child, who was so excited about the sessions. Instead of delivering on their promises or resolving their mistake, iFLY has only caused frustration, stress, and heartbreak. Their complete disregard for their customers—especially families with disabled children—is shocking and unacceptable. After reading that 66% of reviews for iFLY are negative, it’s clear this is not an isolated incident. They claim to assist customers on platforms like Trustpilot, but my experience shows otherwise. This company seems to rely on excuses and delay tactics rather than providing the service people have paid for. As a result, I will be contacting the Citizens Advice Helpline to seek guidance on getting my money back and will also be reporting iFLY to Trading Standards for what I believe to be fraudulent practices. I encourage others who feel scammed or misled to do the same. Companies like this should not be allowed to continue operating in such an unethical manner. I strongly advise anyone considering iFLY to think twice. The lack of professionalism, accountability, and basic customer service is astonishing, and the stress they have caused is unacceptable. This is not just disappointing—it is unacceptable. Action needs to be taken to prevent others from enduring similar experiences. — A determined and deeply dissatisfied customer.
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