My daughter, who is 8 years old, was left quite distressed after hersession. During her flight session with Instructor Abi, my daughter experienced a severe headache and panic attack. She indicated her discomfort bygiving a thumbs-down signal during the high-fly experience, but despite this, she was still taken up to the top of the tunnel. Both her friends and I noticed her signal, so it’s concerning to hearfrom your reception staff that instructors may have trouble seeing these cues clearly. If that’s the case, it raises serious questions about the safety of your operations.Additionally, my daughter was not provided with a proper closed helmet like the other children. Instead, she was given an open helmet withgoggles, similar to those worn by adults. This seems unsuitable for a child, particularly when going to the top of the tunnel. As a result, she felt like she couldn’t breathe properly, which further contributed to her panic attack. This experience not only caused her significant distress but also ruined our day, as she was unable to enjoy the rest of the session due to fear and pain.To add to our disappointment, the instructor did not check on my daughter after the session to see if she was alright or if she needed medical attention. The focus seemed to be solely on charging us anadditional £20 for the high-fly experience, rather than ensuring my daughter’s well-being.
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