After visiting iFLY and spending over £150 with my family, I purchased a £100 voucher, after this I got pregnant and couldn’t fly, I emailed to ask for an extension due to the circumstances, no reply. After complications with the birth, the doctors advised me not to do a lot of things for many months, once I made a full recovery and the doctors gave me the all clear, I emailed iFLY once more, no reply. I emailed 3 more times, I finally got a reply, and they responded ‘As a gesture of goodwill, I would like to offer you a 50% discount on any of our return packages’ - They wanted me to spend even more money. Awful customer service.
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