Recently, they transitioned to a new server. On the previous server, I traded with an EA on an index, risking 1.0 lot, which amounted to $32 if it hit the stop loss. I didn't realize they changed the contract on the new server, leading to a loss of $320 instead of $32. I contacted the support team, and they promptly acknowledged my situation, adjusting the loss back to $32 and refunding the rest. Their response was swift and straightforward. Thank you for that.
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