iheartlondontours.co.uk

4.7
4.7 Based on 28 reviews

...

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Josh Rogers
Unresolved Payments After Project Completion – Disheartening Encounter

We seldom write negative reviews, but this situation warrants honesty. The service provider finished all agreed development tasks for several websites, including extra technical work done at no additional cost. No upfront payment was required — the work was delivered first, as a gesture of goodwill. However, payment was consistently delayed, communication became dismissive, and a conflict was needlessly escalated over a trivial outstanding sum. The most disheartening aspect was not the money itself, but the disregard for the professional time, effort, and boundaries. This experience was emotionally draining for our team and could have been avoided. We value long-term, ethical partnerships, and this incident fell far short of that expectation. We strongly recommend other agencies, freelancers, or developers to establish clear payment terms and firm boundaries before proceeding.

1
Date of experience: Dec 14, 2025

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