My experience with iHeartRaves has been overall very good. I purchased 2 orders from the sale but didn't realise they were coming from the US. (I should have done my research, but it was a hit of a whim purchase). When they arrived, the clothes were very nice and as described but some were very small for me and others were too large. When I looked at their returns page I panicked as it said store credit only, of which I would not be ordering from them again due to the country of origin. Because of this, I emailed them directly and explained my situation. A lovely person, Ardie, responded quickly and was very helpful and understanding. They explained that if I could return the items, they would be happy in giving me a refund, despite some of these items being sale pieces. It cost me around £25 to return the goods and then took around 2 weeks to receive my refund. I did start to worry when a week had passed after I was told it would take 3-5 working days to hear back from the refund team but I messaged Ardie again and they were very reassuring and chased it up for me. I'm not gonna lie, I did start to wonder if I would ever see my money again but a week after that, my refund came through. The timing of the refund is the only reason it's 4 stars and not 5, but Ardie was amazing throughout my whole experience and situation and I am most grateful for that.
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Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles. See more