I bought a pair of reflective chaps and a mesh 2 piece to go with the chaps, I received my 2 piece no problem, but I ordered them together, so when I received one product and not the other I immediately called iheartraves customer service. The lady on the phone assured me the items were still on there way and had shipped separately even though I told her the tracking number stated both items were shipped together. A couple weeks pass and I see no sign of my chaps in the mail. I call the customer service team again and repeat exactly what I had told the first woman I spoke with. This new woman tells me they have record that I received both the items in the mail a month ago on the same day I called the first time! I was in such shock, I asked if she could just send me the chaps because I desperately still wanted them and she says she can, but then she checks and they’re completely out of stock! Now I have half of an outfit that was completely overpriced anyway and I only ordered because I was anticipating owning the chaps. The customer service team was not willing to help nor seemed apologetic for the mix up. I felt like they did not care about my business, only about getting my almost $50 for a product that was never shipped.
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Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles. See more
