Unfortunately I have to update my review from 5 stars to 1 star. If I could give no stars I would. My most recent package due to arrive on June 8th, never arrived. I reached out to Ikatehouse via message ( as the only way to contact anyone is by message or email) I explained that the package never arrived and there were no tracking updates after the 7th of June. Long story short WHEN someone ( never signs a name) finally got back to me I was told I needed to file a lost package claim. Which I attempted to do . Then I was asked for a specific number from said claim. Which I couldn't find. After finally reaching a supervisor at UPS explaining the situation she informed me that only the sender could file the claim . Which when I said as much in my email to the nameless person I am corresponding with it was implied that I was less then truthful as to what the supervisor told me. Which really p.....ed me off. As a customer paying for shipping I should not have to do the work tracing down the package. Until it is at my door it is the senders responsibility. I have nothing to gain by being dishonest. I have asked that they just refund my purchase to no avail. It is obvious the package is lost. They will be reimbursed by UPS when they do the necessary work. In the meantime I shouldn't have to wait for a refund. It takes a day each time I try to communicate with them to get back to me. 34$ purchase should not be an issue when it is clear in the tracking that it is lost. I really was excited to find this site. But I rate customer service over value. I'd rather pay more money and have better customer care then get a bargain and have lousy experience with service. I am so happy I stumbled upon this site. I tell everyone I know and meet about Ikatehouse. The products and selection are quality and affordable. It is always fun to see the new arrivals. I am probably older then the average customer but still love a great beauty product to find. You can not go wrong shopping with Ikatehouse.
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