Made a 2k euro order on 9/05/2025Delivery date 02/06/2025 After 4 planned deliveries and 3 Times that the delivery truck made it to my home i cancelled the whole order and here is why.VPD(Subcontractor) First delivery date : Didn't show up causing me to have to ask for a refund for the assembly service.2nd Delivery Date: Got attacked by one of the employees. Left with order.3rd Delivery date: Arrived Late, claimed to need a Lift. Left with order.4th Delivery date: Arrived a day to early, no lift present. Claimed the windows are to small and a lift won't work, eventhough the previous delivery day they claimed they needed it and he had looked at everything. Cancelled order after that.Customer Service Ikea: After 5-6 calls and explaining the situation over and over again it's safe to say that the communication and help given was severely lacking and I've repeatedly stated a lift won't work and that the staircase is the only way to get it to where it has to go. They pretend to help you but in reality they don't communicate with their subcontractor, causing the delivery to be eather to late or to early. They don't communicate to the delivery driver any changes in the planning. The whole experience was a huge failure a lot of frustration and headache. I'm amazed that they aren't bankrupt yet. I will never buy at ikea again. They promise a lot but their website is full of lies. Their services are lacking and what should have been a easy and worry free order, was a total nightmare. They claim to deliver to the 3rd floor up to 500kg by the stairs, this is wrong. They don't. (My delivery was 325kg+-They'll ask you to get a lift and the next appointment tell you the lift won't help. They'll beat you up and after 15Days i gave up. Cause the delivery wasn't delivered and it looked like it wasn't going to happen any time soon. If I didn't cancel I'm sure it would have taken forever. Please don't buy here, in my opinion they don't care at all about your delivery, they don't take pride in their work and don't have any clue what their doing. 15 days after the first delivery and 39 days after the order and I'm still sitting here with no furniture in my new home.
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IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.