I scheduled a delivery and installation with Ikea.ma for a specific date due to a tight schedule, but no one showed up — with no explanation or prior notice. I had to chase the issue myself, making several calls before finally managing to reschedule. Communication between departments is disorganized, and staff seem inadequately trained, particularly in the crucial after-sales phase.While the initial purchase process was smooth, the service quality deteriorated rapidly afterward — from a cashier who couldn’t locate my account number to a chaotic installation scheduling system. Overall, the experience was frustrating, disappointing, and far below the standard expected from a brand like Ikea.If Ikea addresses these issues, the entire experience — from design to purchase to after-sales support — could be seamless and hassle-free. Occasional mishaps are understandable, but when problems occur consistently, it points to more serious systemic flaws. Improving coordination and training across departments would go a long way toward restoring customer confidence.
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IKEA furniture and home accessories are practical, well designed and affordable. Here you can find your country's IKEA website and more about the IKEA business idea.
