I have sent several emails to customer service and also tried to make contact via the website questionnaire and Facebook, in order to get return documents and a shipping label. No response via any channel in over a week. This is the first time I'm shopping from Il Duomo and I'm really disappointed and concerned with the lack of service and communication. Almost every other online retailer includes return documents with the order. Strange to have a manual process if you don't have the resources to answer customers in a timely manner. Would have been a returning customer if not for this. I see that others have had a similar experience. Pros: Legit products and relatively fast shippingCons: No customer service, impossible to return items and expensive shipping feeIn response to the reply from Il Duomo: My first email was sent in the afternoon on March 27 and I returned four out of the six products from that order. Don't make up false information. Hence, four business days and not sure if I would have gotten your attention if it wasn't for this review on Trustpilot. Just hope my refund will be processed in a timely manner. I'll most likely keep all the products from the second order made on March 27. Again, very happy with the products delivered. Very disappointed with the slow response time and the snarky attitude.
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Ercole's passion is a family passion. His mother and grandmother passed on to him the love for the world of fashion and retail. After the experience in the family business – 12 multi-brands in Costa Smeralda and Cagliari in the island of Sardinia- Ercole created his own business in an increasingly multicultural and multifaceted fashion scenario. This passion over the years has been fuelled through studies and a love for experimentation and research A perfect mix of intuition, innovative spirit, careful observation of new media, and a great respect for the DNA of the boutique.
A store and an e-commerce that stand out for the vision of the future, not only a landmark for loyal customers, but also a hub for millennials constantly in search of new inspirations. An ideal location for customers who want to have an overview of the latest trends in a luxury but, at the same time, very welcoming environment thanks to a young and highly motivated team. To be added the landing of the brand on social networks and on the Farfetch market place.
The essential mark of Il Duomo is the balanced selection of items. You can find the iconic and consolidated brands and also cult fashion brands.See more
