I order Alanui boots! They came in less than 10 days, beautiful no problem here. However the customer service doesn’t exist. After back and forward between Instagram( which isn’t helpful at all) to their emails that no one is responding to the strange number that isn’t ringing ( calling from US) and when finally rings the store person answers and redirects you to emails that aren’t working either I almost gave up. I can now understand why people complain about this. I’m used to the US customer service that is usually excellent, this company approach to a client that spends over 500€ is shocking to me. After my purchase it took them 3 days to ship and send email to you. I can’t even imagine if I had to return the item how bad the communication would be. My advice is to prepare for a good amount of patience, and hope that nothing is wrong with the item, otherwise you might get a nervous breakdown like the rest of the people here. Anyway my boots are amazing I love them. For the company please set up a proper customer service- that is the main key for great business.
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Ercole's passion is a family passion. His mother and grandmother passed on to him the love for the world of fashion and retail. After the experience in the family business – 12 multi-brands in Costa Smeralda and Cagliari in the island of Sardinia- Ercole created his own business in an increasingly multicultural and multifaceted fashion scenario. This passion over the years has been fuelled through studies and a love for experimentation and research A perfect mix of intuition, innovative spirit, careful observation of new media, and a great respect for the DNA of the boutique.
A store and an e-commerce that stand out for the vision of the future, not only a landmark for loyal customers, but also a hub for millennials constantly in search of new inspirations. An ideal location for customers who want to have an overview of the latest trends in a luxury but, at the same time, very welcoming environment thanks to a young and highly motivated team. To be added the landing of the brand on social networks and on the Farfetch market place.
The essential mark of Il Duomo is the balanced selection of items. You can find the iconic and consolidated brands and also cult fashion brands.See more
