Extremely disappointing online experience. I made three significant purchases for Ilouity jeans after seeing advertisements via well known fashion agencies (Vogue) etc. The delivery and returns process has been absolutely appalling. I've never come across such a difficult online shopping experience. I live in the U.K. and the parcels are delivered from/returned to Sweden. Delivery was via UPS and all three parcels ran into complications with delivery points, dates and notification issues. One parcel arrived one month after the purchase was completed online with no tracking information, it just turned up randomly one day. As it was after one month it appears the online return form that Ilouity provide via fedex was unavailable to download. I contacted the team and they advised me to return via Royal Mail at my own expense, but with a full refund once the parcel was returned (i.e. no return fees taken of the refund total). I attempted to do so and have been quoted £80 for postage. For only ONE parcel. The other two parcels were returned via Fedex, per the Ilouity link provided, and neither have arrived yet, nor any refund received. I have contacted the help team to ask them to take my request seriously and provide proper assistance for this. The total return figure is over £1000 so has become a very stressful process. As for the jeans themselves, the quality seems ok. However as someone who usually wears a 34 or 36 in jeans I've founded the sizing very off. I kept a pair of size 40 jeans - even at only 5 months pregnant. For those outside of Sweden I would strongly recommend looking for a more established brand or jeans that can be found locally.
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