I had a scheduled delivery coming in the morning between 9 - 11 and l had told them l need to help my elderly mum and was not to be alone with the driver. On the day of the delivery 11 came and no delivery. I called my care company that organised it with ILS and they told me the driver was running late. So we tried to work out what to do. They said it was coming now later in the day at 3 30 in the afternoon. I was busy as lhad kids at this time and l had said to make it at 4. They didn't even respect me and mum this time too. He came at 3.30 and left the heavy objects, some chairs and other equipment outside the front door so close to the door l couldn't even open it. I had to get my brother to come and help me move the equipment inside for my mum. I later saw that on the top of the docket my number was there so he could have called me and also the notation saying to come between 9 - 11. Your driver is definitely not a respectful person and l really hope your company thinks about people as people. People make times because that is for a reason. You should be working around these poor people not we work around you. Your driver and your company will not be used by my mum's care package anymore.
Claim your business profile now and gain access to all features and respond to customer reviews.
Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
