I had a new walker delivered yesterday and used it this morning and while crossing the road one wheel went flying off. I managed to get off the road and a kind man got the wheel off the road for me and helped me home.The response from this company was 7 drivers being off sick so.maybe it will be replaced next week. I did get a SORRY from them but dealing with them in the past I shouldn't have bothered to try again. Their idea of customer service leaves a lot to.be desired. I have learnt my lesson and will be getting my scooter and electric bed elsewhere.A warning on the walkerIt is a Hero brand and please get the wheels checked
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
