One of the NDIS support team for my husband recently authorised the purchase of a small wheelchair for my husband. The purchase was cooordinated from the national office. Its just before Xmas and organising to be home for a full day to take receipt of the delivery is problematic. I visited my local Dee Why office and had all the invoice and other details at hand to request the order be re-scheduled for delivery to the Dee Why office in the new year, as that would be much simpler to coordinate getting the equipment. I went into the store - the store was empty and two young ladies on the front desk. I explained my request to the first lady and she spent a few minutes telling me she didnt think it would be possible, and then when the other lady got off the phone the other lady said "of course we can do that", when I then thanked her for the positive attitude in comparison to just being told 'no no no' by the first lady, the second sales assistant turned on me and told me that she found what I was saying about her colleague was "not appropriate". This is a bit "ageist"but I think they were both quite young and really dont understand the concept of either (1) listening or (2) if you just repeat what someone else has said to you in can hardly be considered to be "not appropriate" if it was ok for your colleague to sit there and say to a customer!Whilst the Dee Why store is very conveniently located for me, I will be going out-of-my-way to use other companies located at Frenchs Forrest and Warriewood before I even set foot in that store again
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
