I attempted to rent a scooter from ISL in September 2025. First, an incorrect model was delivered. 2 days later this model was collected and a replacement scooter was provided. The replacement scooter was defective and simply did not work. Then the defective scooter was also collected. Basically, they waisted my time and at the end did not provide any functional scooter.After this incident, one month later, in October 2025, ISL sent a invoice directly to my plan managers seeking to get payment for a rented scooter! I contacted them explaining that I didn't have any scooters from them and I didn't rent anything. They apologised and said it was a mistake. One day later I received a message saying that they need to collect a non-existent scooter from me. What kind of business is this? First, delivering non-functional defective scooter, then one month later attempting to get payment for a scooter that was not rented, and then also insisting to collect a non-existent scooter from me.Does this all sound like a little "mistake"? Delivering non-functional scooter to a disabled person, then collecting it without providing any replacement and then one month later seeking payment for "rent" that did not even happen.They sent an invoice directly to my plan managers, meaning they were trying to get paid without my knowledge. I guess it was also just a little "mistake".
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
