Can’t fault the showroom team. Lovely, polite and helpful.Cannot say the same for delivery. Failed completely to deliver a hired wheelchair for my elderly mother visiting.Showroom team explain how the delivery team call to ensure delivery can be made.Delivery team do not call, and then tell you next delivery is a week later…I’d advise you look elsewhere for anything that you might need from this company.Still awaiting refund too…And still waiting for the refund with zero response from the vendor other than we will request a refund… then, no refund, and no further responses…I strongly advise avoiding this fraudulent company purporting to support vulnerable people, taking money, delivering nothing, and failing to refund cash.This will become a legal matter shortly. The people running this business are either incapable or criminal. Buyer beware.Following the latest response, I have been having an email conversation with ILS. It appears the right arm and left arm have no idea what the other is doing.Shambles.Still waiting for my refund…
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
