My wife and I were looking for a Air Cushion in Oct 2025. We went to a company in South Geelong as it was closer to where we live. The customer service was terrible. We went to ILS in North Geelong and immediately was greeted with a smile. The store looked great and clean. A young girl named Stevie immediately took us to the air cushions on display. We were very impressed with her wide knowledge of products, she answered all our questions with such confidence. Unfortunately they did not have the product we wanted in stock, however she made an order for us, telling us that should we were not committed to the order. We received a call a few days later to view our product, Stevie was not at the store at that time, but other team members including the manager was present and the customer service was still great, greeted with a smile and the service was also great. Thank you Stevie, Yvonne, Helen and another lady for such a great experience. Highly recommended to the North Geelong store. Glenda and Charles
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
