I am a disabled person and purchased an Icare IC777 Trendelenburg Deluxe bed from Independent Living Specialists (ILS) in Fyshwick, ACT for over $8,000. The bed came with a two-year warranty, but it was defective from the start. Loud, alarming noises came from the frame, and I narrowly avoided a serious injury when the bed mechanism suddenly collapsed onto my foot.My occupational therapist inspected the bed and confirmed it was unsafe and potentially dangerous to anyone using or adjusting it. When I returned to ILS to report the issue, I was told there was only an eight-day warranty, completely false and contrary to Australian consumer law.I was treated very rudely in the store and was asked to leave when I insisted on my rights under the law. As a vulnerable customer, I felt dismissed and ignored. I strongly advise others to be cautious when dealing with this company, especially if you require reliable equipment and professional after-sales support.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
