I ordered my dads new scooter online I called them because I had never received a sales invoice the lady on the phone misunderstands me and says wait a minute taps on her key board and says I can offer you this scooter for this price ( $400 cheaper than I just paid 😡 and said no I have have already paid for it online she then says ohh I can’t help you then I will put you through to our online team, I had to call every day for a week trying to get a new voice and a tracking number that I never received.The scooter finally arrives and it is missing bolts for the batteries so I had to go purchase these, the instructions are very minimal and I was told set up is easy all you have to do is put the seat on, yeah right 😂. I am a carer to both of my elderly parents and will never purchase anything from ILS again it’s better to go into your local store and talk to people and but there and then, So no I do not recommend this company and really wish I had of read the reviews first.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
