I purchased a rollator for my father. Three months out of warranty and during covid one of his brakes broke. I was not aware of this until his facility finally re-opened. I rang ils and asked them to consider covering the repair under warranty but they refused. I then contacted the service dept to purchase the parts. That was on 9 February. I am still waiting to receive confirmation my parts are available and to finalise my order.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
