Horrible experiences with them causing great distress to my mum during the last fortnight of her life, as well as to myself shortly afterwards. A couple of weeks ago ILS delivered a faulty hospital bed that didn't go up & down so I had to lift & lower my mum on & off the bed instead of her being able to use it to help herself stand. They said it was just a faulty motor - but the whole bed was faulty & fortunately I had demanded a replacement bed not just a motor or there would have been even more stress & inconvenience. They really should have checked their equipment properly before they deliver it - as by definition someone who needs a hospital bed at home would be frail & ill & vulnerable. Mum was frail & ill & easily stressed so it was awful for her. When she finally died, Your Side (the home care package people) emailed me to say that they'd arranged collection for today (Thursday 25th Feb). I rang someone yesterday to confirm collection of the bed had been organized. He assured me that I was on the list for today's collection & I'd be rung first thing today. But I wasn't rung & apparently I wasn't on the collection list despite being told that I was. After trying over 6 times to ring & leave messages, someone who didn't know my name or details of the equipment or anything at all, rang me & tried to fob me off with excuses.Nobody takes responsibility or cares about the stress this causes. It's now 20 to 12 & I've finally gotten confirmation after spending 2 hours on the phone yesterday & over 3 hours today that the bed will be collected sometime today although they won't say when. Now tomorrow I have to start notifying people about mum's death, like Centrelink, her banks, arrange the funeral etc - lots of things so I can't sit here next to the bed waiting for ILS to collect it when they feel like it. Mum's home oxygen equipment is being picked up today with no dramas because I sourced it from a different company as I didn't like or trust ILS to care about it, & I'm so glad it wasn't in the hands of ILS. I only wish I'd had the time to source the bed & mattress from a different company. It's distressing enough to be looking after your dying mother without ILS making it all so much worse.
Claim your business profile now and gain access to all features and respond to customer reviews.
Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
