I ordered a canopy for my scooter but it was not in the parcel delivered. I have phoned and emailed about this and have been ignored. I have a delivery statement from the deliverer showing it was not sent.In the same order I ordered a drive mobility walker for $750. I didn't open the box till we got to the Royal Easter show but found the the walker was unable to be opened and the instructions were for another model which is the one I ordered. I phoned them up and was told to send a photo which I did to no avail. Emailed again and got a reply back saying my email had gone to a manager, who, of course never replied. My partner spent over an hour calling all their phone numbers only to be told that I was only allowed to return a thing a week after purchase which I know is wrong. I have told them I want to exchange the walker for a lighter one which costs slightly less than the one I paid for. Even locked as it still is I cannot lift it so need the carbon fibre model which has the easy closing lever which mine was also supposed to have. I am at my wits end about this as I can't walk without support and am virtually house bound because of this. This is elder abuse. And disabled abuse.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
