I was very disappointed after purchasing a bath lift chair for my mother from ILS in Sydney. I live in Canada so had to rely on the dimensions provided on the website in hope that the chair would fit my mother's small bath tub. Even after my sister, who lives in Sydney, measured the tub, the chair did not fit well enough to allow my mother to use it due to the length of the tub and position of a glass divider. The chair was repacked in the original box in perfect condition and returned. ILS withheld a 20% restocking fee, which I can understand to a limit. On a $700 dollar item that is $140. A absurd amount to charge for an item of this value returned in original condition. ILS has not replied to my email and clearly have no intention of reconsidering this policy. I will never be a customer of this company again and will do all I can to inform others not to.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
