I recently purchased a scooter from them, and the overall experience has been nothing short of disappointing. The issues with the scooter, including a battery that falls significantly short of the advertised specifications and improper assembly, have been exacerbated by the company's abysmal customer service.Despite numerous attempts to seek assistance, the different departments, including the retail store where I made the purchase, have failed to provide any meaningful support. Instead of resolving the issues, they engage in a frustrating game of passing responsibility from one department to another.I would strongly caution others against considering this company for their products, given the poor quality and unhelpful customer service.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
